FAQ
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What is GetSet?
GetSet is your secure online vault for all life’s important information. From financial accounts and household details to passwords, wishes, and personal notes. Everything in one safe place, ready when it’s needed.
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Why should I use GetSet?
Because life admin shouldn’t be a burden - for you or your family. GetSet makes it simple to organise, store, and share what matters most, so your loved ones aren’t left with confusion or stress when you die.
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How secure is GetSet?
Very. We’re a new product, so we’re moving as quickly as we can to ISO27001 certification.
We use advanced encryption. Only you and the people you choose can access your information. Even we can not access the information and documents that you store in your GetSet vault.
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Who can access my information?
You’re in control. You can nominate trusted people - such as family members, executors, or professionals - who can access your information at the right time. Until then, everything stays private and fully under your control.
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How much does GetSet cost?
We offer clear, flexible subscription options. Choose annual or monthly - no hidden fees. [Link to pricing page]
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Can professionals use GetSet?
Yes. Solicitors, IFAs, and estate planners can use GetSet to help clients manage estates more efficiently, with everything securely in one place. [CTA to professionals]
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What types of information can I store?
You can store almost anything that matters, including:
Financial accounts and insurance policies
Wills, trusts, and legal documents
Utility accounts and household details
Digital passwords and online accounts
Travel and property records
Personal notes, instructions, and memories for loved ones
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Can I create my own categories?
Yes. While we provide ready-made categories (like bank accounts, pensions, utilities, and insurance), you can also create custom vaults. For example:
“Car” for lease agreements, MOTs, insurance, and servicing
“Travel” for visas, itineraries, and bookings
“Family” for birth certificates, marriage certificates, or expression-of-wishes documents
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How often can I update my information?
As often as you need. GetSet is designed to be flexible, so you can keep your records current as your circumstances change.
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How does GetSet support wishes and messages?
You can write notes, record instructions, or leave personal messages for family and friends. These are stored securely and only shared with the right people at the right time.
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What happens if something happens to me?
When you die, your chosen contacts - such as executors or family members - will have access to the information they need. That way, your wishes are respected, and your loved ones aren’t left with unnecessary admin stress.
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Can I share access with professionals?
Yes. Many people choose to give access to their solicitor, financial adviser, or estate planner. This makes estate administration much easier and ensures everything is in one place.
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What happens to my data if GetSet ceases operations?
In the unlikely event that GetSet stops trading, we have contingency plans in place to ensure your data remains secure and accessible to you.
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12. How large can my files be?
You can upload as many documents as you need. Each individual file (document, image, or video) has a maximum size of 100 MB.
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Can I use one email for multiple roles?
No. Each role - customer, executor, or professional - requires a unique email address. This ensures accounts remain secure and properly managed.
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How does GetSet handle privacy and confidentiality?
We adhere to strict GDPR standards and are working towards ISO27001 certification. Your data is encrypted, protected by multiple layers of security, and only accessible to the people you authorise.
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Can GetSet integrate with other estate planning services?
Yes. GetSet is designed to complement your existing estate planning. Professionals such as IFAs and solicitors often use GetSet alongside wills, trusts, and financial planning services to streamline the process.
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What support is available if I need help?
Our support team is here to help with any questions. You can reach us by email or through our online help centre, and we’ll get back to you promptly.
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I’m a professional - how can I work with GetSet?
We run a partner programme for IFAs, solicitors, and estate planners.
You’ll be able to offer GetSet to your clients as a value-added service, simplify estate planning, and save time and money—all while earning commission on new subscriptions.